Requirement analysis, conversational flow design, and system architecture.
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Industry:
Mobility / Transportation / AI
Location:
United Kingdom
Date:
10 Sept 2025
Services Delivered by Hudasoft
Hudasoft combined its AI development services with Ridey’s transportation modules to cover booking, pricing, dispatch, payments, integrations, mobile access, and operational reporting.
Hudasoft built a booking agent that extracts pickup, destination, flight, passenger, luggage, vehicle, and return-trip details. Our AI agent development services convert each completed conversation into validated booking data.
The platform manages bookings, amendments, cancellations, drivers, vehicles, suppliers, scheduled journeys, and trip statuses. Ridey connects dispatch operations with driver job offers, navigation, location sharing, and journey updates.
The pricing engine applies supplier fares, vehicle classes, distances, discounts, currencies, commissions, and booking conditions. Protected supplier accounts maintain separate pricing and control availability through channel-specific stop-sell rules.
Stripe and Adyen process multi-currency charges, refunds, cancellation fees, invoices, operator settlements, and driver payouts. Tokenized payment processing keeps card information outside the MLT application database.
The dashboard gives staff access to bookings, fares, suppliers, drivers, vehicles, payments, complaints, and active journeys. Reporting covers revenue, cancellations, driver performance, vehicle utilization, carbon records, and operational exceptions.
Our AI integration services connect Booking.com, dispatch platforms, maps, flight data, payments, messaging, and mobile applications. REST APIs, GraphQL, webhooks, and the developer portal support partner onboarding and booking synchronization.
Challenges
Form-Based Booking Friction
Lengthy transfer forms forced passengers to enter every trip detail before receiving a quote.
Disconnected Operational Systems
Booking, fare, dispatch, payment, and tracking systems could not exchange updates automatically.
Manual Booking Processing
Staff manually checked fares, incomplete booking details, confirmations, and customer notifications.
Complex Supplier Pricing
Separate supplier rules made fares, availability, vehicle classes, and stop-sell controls difficult to manage.
Limited Dispatch Visibility
Dispatchers lacked one view of available drivers, assigned vehicles, and active airport journeys.
Manual Journey Coordination
Flight changes, driver locations, pickup progress, and passenger ETAs required repeated manual coordination.
How MLT Connects Booking and Dispatch Operations
Each booking moves through connected validation, pricing, dispatch, driver, passenger, partner, payment, and reporting components within the MLT platform architecture.
01
Connected Booking Channel Entry
Bookings enter through MLT, Ridey, Booking.com, and approved partner channels.
02
Booking Data Validation Layer
The layer validates trip, passenger, vehicle, flight, and fare details.
03
Supplier Fare Calculation Engine
Supplier rules calculate fares using vehicle, journey, currency, and availability.
04
Driver and Vehicle Assignment
Dispatch assigns each booking to an eligible driver and vehicle.
05
Driver Application Job Updates
Drivers receive jobs and transmit location, acceptance, and journey updates.
06
Passenger Journey Information Channels
Passengers receive confirmations, driver details, ETAs, tracking links, and updates.
07
Partner Status Synchronization Layer
Booking and trip statuses return to the original partner channel.
08
Operations Dashboard Record Management
The dashboard records performance, payments, service activity, and operational exceptions.
Results Achieved
45%
Increase in Booking Conversion Rate
70%
Reduction in Booking Time
60%
Fewer Incomplete Bookings
100%
Automated Fare Calculations
40%
Lower Admin Intervention
Implementation Timeline
1
Discovery & Planning
2
AI & Backend Development
NLP engine integration, booking APIs, and pricing logic.
3
Payment & CMS Setup
Payment gateways, admin dashboard, and rule management.
4
UAT
End-to-end testing with real booking scenarios.
5
Go Live
Production deployment and staff onboarding.
6
Post-Launch Support
Performance monitoring, optimization, and enhancements.
Technology Stack and Platform Integrations
Hudasoft built My London Transfer with .NET, Flutter, Azure, SQL, Redis, SignalR, and APIs connecting booking channels, dispatch systems, payments, maps, flight data, messaging, identity checks, and mobile application workflows.
.NET 10
C#
Flutter
Dart
REST APIs
GraphQL
Azure SQL
Microsoft SQL
Microsoft Azure
SignalR
Client Testimonial
Hudasoft helped us completely rethink how customers book transfers. The conversational AI experience has significantly improved our conversion rates and reduced manual workload. MLT is now positioned as a modern, AI-first booking platform ready for scale.
Bilal Merchant
Founder, My London Transfer
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